We want you to be happy with everything you purchase from us. If you are not satisfied and need to return merchandise, we ask that you please follow these procedures:
Firstly, please contact our services team first. We will give you an return authorization number before you ship it to us.
Secondly, please make sure that return merchandise in its original condition and packaging; including envelopes, bags and boxes. Merchandise should be securely packaged and insured. R. S. Nazarian is not responsible for returns that are damaged in transit.
Customers returning merchandise outside of this timeframe will be charged a 15% restocking fee.
All returns must be shipped prepaid (No CODs).
Upon receiving your return, we will exchange, replace, or credit. You will receive credit in the same manner as you paid for the merchandise.
Items with manufacturing defects may be returned for exchange. Items that were altered, cut, or manufactured to your specifications cannot be accepted for credit or exchange. Please keep this in mind when placing your order. For exchanges, we will do an exchange transaction, along with any exchange fee. Be aware that normal shipping charges do apply to the exchange order.
Except for specific R. S. Nazarian programs that make provisions for "conditional sale" merchandise (finished jewelry, large diamonds and gemstones), products cannot be ordered for review. Such returns will be charged a 15% restocking fee. A 15% restocking fee may also be charged for all returns from accounts that consistently abuse the return privilege.
Refused, undeliverable, or merchandise returned that was not purchased from R. S. Nazarian will be charged for the shipping costs of returning it to you.
R. S. Nazarian may not be responsible for returned merchandise if these procedures are not properly followed. Thank you for adhering to these policies. If you have any questions concerning the return of merchandise, or credit for the return of merchandise, please contact our Customer Service Department at 617-723-3040 or email to firstname.lastname@example.org
Procedures of Return:
1. Include a copy of the conditional sale document or invoice and use the original packaging for the merchandise.
2. Call FedEx at 800-463-3339 to request pick up.
333 Washington Street, Suite 625, Boston, MA 02108 USA